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The Henley Centre for Customer Management exists to promote Customer Focus and Service Excellence best practice through observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations.
This Centre is one of a number of successful Centres of Excellence run by Henley Business School, one of Europe’s leading business schools with a global reputation for applied management research and an unparalleled reputation in UK board rooms. They align with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.
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