The main conference will take place at the Henley Business School, Greenlands site from September 27th to September 29th, 2010.

On Thursday 30th September, the day following the ICRM conference, we will also be holding the 5th annual practitioner conference for the Henley Centre for Customer Management. Delegates to this conference will be able to hear from some of our distinguished academic visitors as well as from a number of senior business men who will share their experiences.

The editors of the Journal of Retailing, James Brown and Rajiv Dant, are both attending the colloquium and will be selecting the best papers from the 2010 colloquium for publication in a special section of the Journal of Retailing. The Journal of Retailing is ranked as the No. 1 Marketing Journal and also holds the highest Impact Factor of 4.09, which indicates how well articles in the journal are received by other researchers who themselves publish.

ICRM 2010 is sure to be a phenomenal event this year, as we announce that yet another leader in the field of Relationship Marketing will be in attendance. We are excited to inform everyone that Professor Christian Grönroos, a true pioneer in modern service marketing, will be participating in ICRM2010. We look forward to the […]

ICRM2010 and Journal of Retailing

It is with great pleasure and excitement that we announce to you that Rajiv Dant and Jim Brown, the editors of the Journal of Retailing, will be attending ICRM 2010. Not only will they be in attendance, but the Journal of Retailing will be featuring a special section comprised of the best papers from this […]